top of page

Nirvana Privacy Policy

22nd May 2023


Our contact details

Name: Nirvana

Address: 51 Eastcheap

Phone Number: +44 (0)20 4583 2676




The type of personal information we collect

We currently collect and process the following information:

  • Individual details including name, address, email address, telephone number, gender, marital status, date and place of birth, nationality, employer

  • Identification information and numbers, for instance passport or national insurance numbers

  • Fraud prevention or law enforcement data

  • Insurance underwriting information, for instance insurance records, claims histories, and other relevant information


How we get the personal information and why we have it


When you visit our website, our web server may collect some information such as your internet service provider’s domain name, pages you access, and when you accessed them. We use this to help improve our website and to understand how visitors are using it.


We also receive personal information indirectly, from the following sources in the following scenarios:

  • Insurance brokers or other intermediaries who are involved in arranging cover for policyholders

  • Other insurers who are providing cover alongside us


We use the information that you have given us in order to:

  • To provide insurance services

  • To comply with relevant laws and regulations

  • To review and manage insurance claims

  • To operate our business

  • To exercise our legal rights

  • For recruitment or employment purposes


We may share this information with:

  • Insurance market participants, for the purposes of providing insurance and paying claims.

  • Service providers, for example software providers or auditors, who provide services to enable us to run our business

  • Potential purchasers, with any party that purchases all or parts of our assets or business

  • Law enforcement agencies where necessary to comply with legal and regulatory obligations


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at: Nirvana, 51 Eastcheap, London EC3M 1DT

(b) We have a contractual obligation.

(c) We have a legal or regulatory obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest. Legitimate interests include

  • Processing and managing insurance claims, as it is our legitimate interest to exercise our rights and bring or defend claims made against us

  • Operating and auditing our business, as it is in our legitimate interest to improve our service and operate our business efficiently

  • Exercise our legal rights, as it is in our legitimate interest to collect money which is owed to us, defend claims made against us, or make claims where necessary

  • Assessing your suitability for employment with us, as it is in our legitimate interest to recruit qualified employees


Use of Cookies

A cookie is a small text file that is placed and stored on your computer, mobile or other devices by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information about visitor behaviours to the website owner. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Before cookies are placed on your computer or device, you will be shown a pop-up prompt requesting your consent to set those cookies. By giving your consent here you are enabling us to provide the best possible experience and service to you. You can opt out of being tracked by Google Analytics across this and all websites by simply downloading this tool from Google: Cookie opt out.

How we store your personal information

Your information is securely stored. We have put in place appropriate security measures, policies and procedures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach. We will notify you and the applicable regulator or authority of the breach where we are legally required to do so.

We keep your personal information only as long as necessary and for the original purpose for which it was collected. In particular, for regulatory purposes, or for as long as you may be able to bring a complaint or claim under an insurance policy.


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

  • Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Nirvana, 51 Eastcheap, EC3M 1DT.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

bottom of page